At VORI CRAFTWORKS OPC PVT LTD, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.voricrafts.shop or purchase products from us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following information when you use our website:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • PIN Code
  • Payment Details (processed securely by authorized payment gateways)
  • Order History

Technical Information

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Deliver products to your address.
  • Process payments securely.
  • Send order confirmations and shipping updates.
  • Respond to customer service inquiries.
  • Improve our website and services.
  • Prevent fraud and unauthorized transactions.
  • Comply with legal obligations.
  • Send promotional offers, newsletters, and updates (only where permitted by law or with your consent).

3. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences.
  • Improve website performance.
  • Analyze website traffic.
  • Enhance your shopping experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Payment Security

We do not store your debit card, credit card, UPI PIN, CVV, or internet banking credentials on our servers.

Payments are securely processed by trusted third-party payment gateway providers that use industry-standard security measures.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

  • Courier and logistics partners for product delivery.
  • Payment gateway providers for payment processing.
  • IT service providers who help operate our website.
  • Government authorities or law enforcement agencies when required by applicable law.

All third-party service providers are expected to protect your information appropriately.

6. Data Security

We implement reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your information only for as long as necessary to:

  • Complete your orders.
  • Provide customer support.
  • Meet legal, accounting, tax, and regulatory requirements.
  • Resolve disputes and enforce our agreements.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your personal data where applicable.
  • Withdraw consent for marketing communications.
  • Request information about how your personal data is used.

To exercise these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before sharing your information.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that a child’s personal information has been collected, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with the revised Effective Date. Your continued use of the website after such changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

VORI CRAFTWORKS OPC PVT LTD

Address:
Jelitta Towers, 4th Floor, 21/1, Mission Road, Bengaluru, Karnataka – 560027

Phone: +91 96368 01144

Email: voricraftworkspvtltd@gmail.com

Website: www.voricrafts.shop