Thank you for shopping with VORI CRAFTWORKS OPC PVT LTD. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Return Eligibility

You may request a return if:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong item.
  • The product has missing parts or accessories.
  • The item was damaged during transit.

To be eligible for a return:

  • The request must be made within 48 hours of receiving the product.
  • The product must be unused, unwashed, and in its original condition.
  • The product must be returned with its original packaging, tags, manuals, and accessories.
  • A valid proof of purchase or order number is required.

2. Non-Returnable Items

Returns will not be accepted for:

  • Products damaged due to misuse, improper handling, or negligence.
  • Products returned without original packaging.
  • Items showing signs of use.
  • Customized or personalized products.
  • Gift cards (if applicable).
  • Clearance, promotional, or final sale items, unless damaged or defective.

3. How to Request a Return

To initiate a return, please contact our customer support with:

  • Order Number
  • Customer Name
  • Contact Number
  • Reason for Return
  • Clear photos or an unboxing video showing the issue

Contact Details:

VORI CRAFTWORKS OPC PVT LTD

📞 +91 96368 01144

✉️ voricraftworkspvtltd@gmail.com

Our support team will review your request and provide further instructions.

4. Return Approval

Once your request is verified:

  • We may arrange a reverse pickup where service is available.
  • If reverse pickup is unavailable, you may be requested to ship the product to the address provided by our support team.
  • Products must be securely packed to prevent transit damage.

5. Refund Process

After receiving and inspecting the returned product:

  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be credited to the original payment method used for the purchase.
  • If you paid through Cash on Delivery (COD), the refund may be processed via bank transfer or another mutually agreed method after collecting your bank account details.

6. Shipping Charges

  • If the return is due to a damaged, defective, or incorrect product, we will bear the return shipping cost.
  • If a return is accepted for any other reason at our discretion, the customer may be responsible for the return shipping charges.
  • Original shipping charges, if any, are generally non-refundable unless the error was on our part.

7. Exchange Policy

We offer replacements or exchanges only in the following cases:

  • Damaged product
  • Defective product
  • Wrong item received
  • Missing components

Replacement requests are subject to stock availability. If a replacement is unavailable, a refund will be issued.

8. Cancellation Before Shipment

Orders may be cancelled before dispatch for a full refund.

Once an order has been shipped, it cannot be cancelled. Please refer to our Cancellation Policy for further details.

9. Refund Not Received?

If your refund has been approved but has not been received:

  • Check your bank account.
  • Contact your payment provider or bank, as processing times may vary.
  • If you still need assistance, please contact our customer support.

10. Contact Us

For any questions regarding returns or refunds, please contact us:

VORI CRAFTWORKS OPC PVT LTD

📍 Jelitta Towers, 4th Floor, 21/1, Mission Road, Bengaluru, Karnataka – 560027

📞 +91 96368 01144

✉️ voricraftworkspvtltd@gmail.com

🌐 www.voricrafts.shop